FAQs

All our products will be delivered by CourierIt directly to your chosen address!

We will deliver your order to any physical address inside the borders of South Africa.

Please note that this means you cannot put in a post box or private bag address as your delivery address.

The courier companies ask that you be available between 9am and 4pm on working days (Mon to Fri) so that they can deliver your order. As such it is advisable that you make your workplace your place of delivery (unless of course you work night shifts).

It is advisable that you have your cellphone on when expecting a delivery so that the delivery agent can contact you for directions if necessary.

Once your payment is received it can be as quick as overnight if we have your item in stock at our office or if we order it from our suppliers delivery can take between 3 & 10 working days

Yes! You can choose to collect the product yourself from our Office in Kloof, KZN and for some of our non-cellular products from the supplier’s warehouse in one of the major centres in South Africa. In such cases we will provide you with the physical details and collection documents – you need not pay the courier fee! You can see the available collection addresses from one of our suppliers (Pinnacle) on our collection addresses page.

All products are insured up to the time you sign as having received the goods.

Please note that should you collect the product yourself from the supplier you are liable for insurance as soon as you collect the product.

If you notice that the product is damaged, or is not the correct product that your ordered, when you receive it from the courier do not accept the product and ask the courier to return it. It is therefore essential that you check for obvious signs of damage, and check that it is the correct product, before you sign for the product.

If you notice that the product is damaged or not working after you have taken responsibility for it from the courier please do the following:

You must notify us immediately (within 5 working days by email, fax or sms (see contact us for details).
Make sure that the product is not used and that it is kept in its original condition.
Make sure the product is placed back in all the original packaging and made secure for collection.
We will arrange for a courier to collect the product from you.
Once we receive the product back with us we will assess the damage/fault and either replace the product or credit your account with the order value.

Yes. Please have the following documents available:

Cellular deliveries:

• Clear copy of your ID
• Proof of address – must show your physical residential address and must be dated no older than 30 days.

Other deliveries:

• Clear copy of your ID
• Copy of your order form
• Copy of your TV licence (only if TV being delivered)

Yes.  Our website makes use of an SSL security certificate in sensitive areas as well as encryption techniques to ensure that your information is safe and secure.

When making payments, your financial transaction is concluded within PayFast’s (our payment processor) secure payment gateway. Neither we, nor anybody else, has access to your financial information.  This means it is completely safe to carry out an instant EFT or credit/debit card transaction with PayFast.

Please see our comprehensive privacy policy for more peace of mind regarding the security of your information.

Please pop us a quick email to tell us about the problem.

We strive to make our website as good and as user friendly as possible.  If you have found a bug, please let us know so that we can fix it.

Yes. We only source products from approved suppliers. We are assured by suppliers that there are no grey imports

All products are covered by manufacturer warranties as detailed in the packaging or product information.

Yes. We have some bundled products on special on the website. If however there is a bundle you would like (eg. TV and DVD player) please contact us and we will see if we can put something together.

There is a long list of products offered by the manufacturers listed on our site. If there is a specific item you require please contact us so that we can quote you a price.

For detailed info please see the FAQ section regarding Cellular Packages and replace the TopUp Airtime with data – it works exactly the same!

In brief though on the data bundles you get a 3G data modem and 24 months data allocation for 24 months. The amount of data is dependent on the data package you choose.

Yes. If you want to add a data bundle to your chosen laptop we will discount the data package by a maximum of 5%

Yes. Please have it available for when the TV is delivered to you.

You pay up front for a 24 month cellular package from MTN. For the upfront payment you get a cellular handset of your choice plus a 24 month airtime MTN TopUp package from one of the TopUp 100, TopUp 200 or TopUp 300 packages.

Please note that the airtime will be allocated to you on a monthly basis – on or around the 5th of each month.

No. You have paid your commitment upfront. Thereafter for 24 months you will be allocated your airtime value on or about the 5th of each month.

Remember – if you have applied for credit on your purchase you will still have to make instalment payments to the financial institution.

You can purchase MTN airtime from any MTN retailer and TopUp your line with the amount purchased.

At the end of the 24 month period you own the phone and the sim card but we own the number.
However you will have the following options available to you:

1. You can purchase an additional 24 month package and retain use of the number. In this case you will also get a new handset.
2. We can migrate your number to prepaid and you can continue using the number on a prepaid basis.
3. We can cancel the number completely.

Yes you do. You have made your financial commitment to the network and to Bfore and own the package.

Please remember that if you have financed your purchase you will still have to make instalment payments to the financial institution.

RICA regulations require us to register you, as the user of the sim/line card, for RICA purposes.

Once you receive the package from us we will email you asking for copies of your ID and proof of address.

We handle the RICA process for you. All you have to do is send us the required documents.

You can take as many packages as you can afford.

As there is no vetting criteria on you from us or MTN you can take as many packages as you can afford to pay.

No. Unless of course the VAS is a free service. If there is a charged VAS you can contact us to arrange an upfront payment so that we can have it added for you.

You need to contact us. We will do our best to resolve the error as soon as possible.

Possibly. Send us an email/fax/sms requesting the particular handset you want and we will see if we can get it for you.

No. You are responsible for the insurance on the handset.

Yes. Contact us and we will arrange a sim swap for you. Please note that there will be a fee for this.

These are manufacturer and network dependent. Please see the packaging details for details.

Most cellular products are covered for 2 years from activation. The exception are the Apple products which have only a 1 year warranty.

All handsets are covered by a minimum of 7 days out of box (OBF) warranty. This means that if during the first 7 days you have the handset it stops working you can return the handset to MTN and they will replace it subject to certain conditions which are described in the packaging.

Please note that physical and liquid damages are certain disqualifications. The handset must also be returned in the original packaging along with all the original contents. Please ensure that all these items are kept safely for the first 7 days. If the handset is faulty and falls outside of the OBF period please contact us and we will make arrangements with you to get the handset returned to MTN for repairs.

No. As you are prepaying for a cellular package neither MTN or Bfore require you to sign a contract.

The only documents you will be required to provide once your package is delivered are a copy of your ID and proof of address for RICA purposes.

You can make payments using one of the following methods:

1. You can pay by credit/debit card using our PayFast secure payment facility.
2. You can pay by secure EFT using our PayFast facility.

NB – Both these options allow you to make secure and private payments to us. We are not given your banking or card details by PayFast and your order will be automatically confirmed as soon as you have made payment to Payfast.

3.  You can pay by EFT directly to our bank account using the following banking details:

Bfore Media Pty Ltd
Branch:                     Nedbank Pmb Business Centre
Branch code:123825
Account number:1238007163
Reference: Please use your order number

We do not allow cheque payments due to the high incidences of cheque fraud in South Africa.

We also do not accept cash as the bank charges for these deposits are prohibitively high. If you are only able to pay by cash then please contact us so that we can make suitable arrangements.